Dear MCPS Families,
As we continue rolling out Rooms, our new two-way communication tool for families and teachers, we want to acknowledge that some families are experiencing glitches with the platform.
Many of these issues are related to the way information from our student information system is communicating with Rooms. Our team is actively working to resolve these issues, but we know some fixes may take time.
In the meantime, if you receive a text message inviting you to join Rooms, please continue to click the link and enroll!
For families who do not encounter an issue, enrolling means you can begin communicating with your child’s teachers through Rooms right away. If you do experience an issue, enrolling now can still help get you signed in and set up so you’ll be ready to use the platform once the problem is resolved.
Need help with Rooms?
We’ve created two resources to make getting started — and getting help — easier:
Rooms Central is your one-stop shop for information about Rooms, including help articles, how-to guides, and other resources for families and teachers.
If you’re having trouble accessing Rooms or something doesn’t seem to be working correctly, please complete our Rooms Troubleshooting Support Form. Providing details about the issue you’re experiencing will help our team investigate and work toward a solution.
We know introducing a new tool can come with a few bumps along the way, and we appreciate your patience as we work through these early challenges. Our goal is to make communication between families and schools easier and more convenient, and we’re excited about what Rooms will offer our school community.
Thank you for your patience and partnership!
Martinsville City Public Schools